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Terms of Service

Terms of Service.

The terms that apply when you use the SYNIRIA Customer Service Agent.

Customer Service AgentLast updated

Customer Service Agent terms

These Terms apply to the SYNIRIA Customer Service Agent. They were last updated on 22 October 2026: section 25, on the WhatsApp Business Platform, is new; sections 1, 3, 9 and 24 now cover answering with your own team, plans without monthly credits, what happens when a trial or plan ends, and who answers website chat; and the contact details moved to section 26.

These Terms of Service (“Terms”) govern your access to and use of Syniria’s AI customer-service agent platform (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind it. If you use the Service for your own professional activity, you agree in your own name.

1. The Service

Syniria lets businesses (“Clients”) answer messages on their connected Instagram, Facebook, and WhatsApp accounts and, through website chat, on websites they choose, with an AI agent, with their own team in a shared inbox, or both. The AI agent captures leads and bookings and answers questions from a catalog and knowledge sources the Client provides. Clients can also send WhatsApp campaigns to their own contacts, as section 23 describes, and use website chat, as section 24 describes.

2. Accounts and eligibility

The Service is offered only for business or professional use, not personal, family, or household consumer use. Individuals may use it as sole proprietors, freelancers, or independent content creators; you do not need to form or register a company. You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. Notify us immediately at info@syniria.com if you believe your account has been compromised. You must be at least 18 years old and legally able to enter into these Terms.

3. Your responsibilities

  • Use the Service lawfully and in compliance with the terms and policies of any connected platform (including Meta’s Platform Terms and messaging policies).
  • Ensure you have the necessary rights and consents to connect your channels, upload your content, and process the personal data of your end customers.
  • Provide any privacy notices to your end customers that applicable law requires, and respond to their data requests — for their data, you are the controller and Syniria is your processor.
  • Review and oversee your agent’s behavior and your team’s replies; you are responsible for the messages sent on your behalf through the Service.

4. Acceptable use

You agree not to use the Service to:

  • Send spam, or unlawful, deceptive, harassing, defamatory, or infringing content.
  • Send campaigns to people who have not agreed to receive them, or who have opted out.
  • Distribute malware, or engage in phishing, impersonation, or fraud.
  • Generate or distribute illegal content, or content that infringes intellectual-property or privacy rights.
  • Violate the rights of others or any applicable law or platform policy.
  • Disrupt, reverse-engineer, probe, or gain unauthorized access to the Service or its systems, bypass rate limits or security controls, or conduct automated attacks.

5. AI-generated content

The agent’s responses are generated by automated AI systems and may be inaccurate, incomplete, or unsuitable for a given situation. The Service is a tool to assist your customer communication, not professional advice. You are responsible for configuring, monitoring, and correcting your agent, and for reviewing AI-generated responses before relying on them — in particular for any decisions affecting legal rights, financial matters, healthcare, safety, or regulatory compliance.

6. Third-party platforms and API changes

The Service integrates with third-party platforms (such as Meta’s Instagram, Facebook, and WhatsApp) and providers. Your use of those platforms is subject to their own terms. These third-party APIs and platforms may change, limit, or discontinue functionality at any time, which may affect the Service. Syniria is not responsible for changes, limitations, outages, or actions of third-party providers.

7. Changes to the Service

Syniria reserves the right, in its discretion, to introduce, modify, reallocate, or discontinue features, functionality, usage allowances, and benefits included in any subscription tier, and to change subscription prices and other fees. For existing paid subscriptions, price increases and material reductions in the features or allowances of your tier will take effect no earlier than your next renewal following at least 30 days’ advance notice by email or a prominent in-Service notice. You may cancel before the effective renewal to avoid renewing on the revised terms. Changes you expressly request or accept, such as a plan upgrade, take effect as disclosed when you make that change.

We may make changes sooner where reasonably necessary to comply with law, address a security threat or abuse, or respond to a third-party platform change outside our control. In those circumstances, we will notify affected Clients as soon as reasonably practicable. This section does not limit rights or remedies that cannot be excluded under applicable law.

8. Service availability

We strive to keep the Service available but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, outages, and third-party failures may temporarily affect access.

9. Free trial, fees, billing, and renewals

We may offer a free trial that does not require a payment method. The trial is limited, currently to 7 days and a fixed allowance of message credits. When its credits run out, the agent stops responding. When its days run out, the agent stops and your team can no longer reply through the Service until you subscribe to a paid plan. One credit pays for one completed, customer-visible AI response turn, even when that response contains multiple parts or images. Monthly credits expire at the end of their paid period. Some plans include no monthly credits; on those plans, AI replies use purchased credits only. Separately purchased top-up credits do not expire, but they are available only while paid service or payment grace is active and are frozen during a billing hold. Trial limits may change. The free trial is limited to one per account and one per connected channel; we may withhold or revoke trials we believe are being abused (for example, creating multiple accounts or reconnecting the same channel to obtain repeated trials). During the trial the agent may respond to your real customers, and you are responsible for those interactions as with any other use of the Service.

Paid plans are billed on a recurring subscription basis at the rates shown at signup. By subscribing, you authorize us (through our payment provider) to charge your payment method on a recurring basis until you cancel. Fees are charged in advance and are non-refundable except as expressly provided in these Terms or required by law. Advertised prices are in USD and exclude applicable taxes; where Syniria is required to collect tax, it is added to your charge. Providing a company registration number or tax ID is optional unless applicable law or the payment process requires it. If a renewal payment cannot be processed, we may provide limited payment grace and then suspend or terminate your subscription. You can cancel at any time; your plan remains active through the end of the current billing period, and no refund is issued for the current period except as expressly provided in these Terms or required by law. When a plan ends and no new one starts, the agent stops and your team can no longer reply through the Service until you choose a plan. Your conversations, contacts and settings are kept, messages sent to your connected accounts still reach the Service, and website chat is hidden until then. Changes to prices and subscription tiers are governed by section 7.

If you believe a charge is incorrect, contact info@syniria.com promptly with the invoice reference and a description of the issue. We will investigate and explain the outcome, and correct confirmed billing errors through an appropriate refund or credit. This process does not restrict any dispute rights available under applicable law.

10. Beta and preview features

We may offer beta or preview features. These are provided “as is,” may be unstable, and may be changed or discontinued at any time without notice.

11. Feedback

If you provide suggestions, feedback, or ideas about the Service, you grant Syniria a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

12. Content and intellectual property

As between you and Syniria, you retain all ownership rights in the content you provide, including your business information, uploaded knowledge, catalogs, and end-customer data. You grant Syniria the limited rights needed to host and process that content to operate the Service for you. Syniria retains all rights in the Service itself, including its software, design, and trademarks. No ownership or intellectual-property rights are transferred to you except the limited right to use the Service under these Terms.

13. Suspension and termination

You may stop using the Service and close your account at any time. Subject to the notice and remedy provisions below, we may suspend or terminate access if, for example: there is a security threat; we suspect fraud or abuse; there is excessive resource usage; we receive a legal request; or you violate these Terms or a connected platform’s policies. On termination, your right to use the Service ends and we will handle your data as described in our Privacy Policy.

For a material breach that can reasonably be remedied, either party may terminate these Terms if the other party does not remedy the breach within 30 days after written notice describing it. This does not prevent immediate suspension where reasonably necessary to address a security threat, fraud, abuse, legal requirement, or harm to the Service or others. Where practicable, we will explain the reason for suspension and the steps needed to restore access. If you terminate because Syniria fails to remedy its material breach within that notice period, we will refund prepaid subscription fees attributable to the unused remainder of the subscription period. Ordinary cancellation remains subject to section 9.

14. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate. The Service does not provide legal, medical, financial, tax, or other professional advice.

15. Limitation of liability

To the maximum extent permitted by law, Syniria will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim. Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold Syniria harmless from claims arising out of your content, your use of the Service, or your breach of these Terms or of any law or third-party platform policy.

17. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, internet or utility outages, labor disputes, governmental actions, cyberattacks, or failures of third-party providers.

18. Export control and sanctions

You may not use the Service in violation of U.S. export-control or sanctions laws. You represent that you are not located in, or a resident of, a country or region subject to comprehensive sanctions, and that you are not on any restricted-party list.

19. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any disputes will be subject to the courts located in Wyoming, unless otherwise required by applicable law.

20. General

  • Assignment. You may not assign these Terms without our consent; Syniria may assign them in connection with a merger, acquisition, or sale of assets.
  • Entire agreement. These Terms are the entire agreement between you and Syniria regarding the Service, together with any applicable order and data processing agreement agreed with you, and supersede prior agreements on the same subject. An agreed data processing agreement controls in the event of a conflict concerning the processing of personal data.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
  • Waiver. Our failure to enforce any provision is not a waiver of it.
  • Survival. Sections relating to intellectual property, payment obligations, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

21. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days’ advance notice of material changes by email or a prominent in-Service notice, unless a shorter period is reasonably necessary for legal or security reasons. The notice will explain when the changes take effect. Pricing and tier changes remain subject to section 7. We will update the policy version and date and may require you to expressly accept the revised Terms before continuing to use the Service. You may stop using the Service and cancel renewal if you do not agree to the revised Terms.

22. Confidentiality

Each party will protect the other party’s nonpublic information that is identified as confidential or should reasonably be understood to be confidential, including Client business documents, catalogs, conversations, and nonpublic technical or commercial information. The receiving party will use it only to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to people and service providers who need access for that purpose and are bound by confidentiality obligations.

These obligations do not apply to information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully received without a confidentiality restriction. A party may disclose information where legally required, giving advance notice where legally permitted and reasonably practicable. Privacy and data processing obligations continue to apply to personal data. Feedback rights do not authorize disclosure of Client confidential information. We will obtain your prior written consent before using your name or logo to identify you as a customer in marketing.

23. WhatsApp campaigns and message templates

The Service lets you write WhatsApp message templates, submit them to Meta for review, and send an approved template to a list of people you choose (a “campaign”). This section applies whenever you use those features, in addition to the rest of these Terms. You, not Syniria, are the sender of your campaigns: the Service sends them on your instructions, from your WhatsApp number.

  • Consent. You may send a campaign only to people who have agreed to receive WhatsApp messages from your business, as Meta’s WhatsApp Business messaging policies and the laws that apply to you and to them require. You are responsible for obtaining that agreement, keeping a record of it, and showing it to Syniria or Meta on request. You may not send campaigns to numbers taken from purchased, rented, or scraped lists.
  • Your confirmation. Each time you send or schedule a campaign, you confirm to Syniria that every person in its audience has given that agreement and has not withdrawn it. This confirmation applies to every campaign, whether or not the Service asks you to repeat it at the time. The Service records who started each campaign and when.
  • Opt-outs. People must be able to stop your campaigns at any time. The Service adds an opt-out button to the marketing templates you create in it, treats certain replies (such as “STOP”) as an opt-out, and excludes people who have opted out from your later campaigns. You may not remove or work around these measures, and you may clear a recorded opt-out only when that person has clearly asked to receive your messages again. If someone asks you to stop in any other way, you must stop including them in your campaigns.
  • Templates and content. You are responsible for your templates and campaign content, including choosing the correct category and making sure the content is accurate, lawful, and allowed by Meta’s policies. Meta alone decides whether a template is approved, rejected, re-categorized, paused, or disabled.
  • Meta’s fees and actions. Meta charges its own fees for template messages and bills them to your WhatsApp Business account. Those fees are between you and Meta, are separate from Syniria’s fees, and are not refundable by Syniria; any estimate of them shown in the Service is an estimate only. Meta may also limit, restrict, or ban your WhatsApp number or account, for example when people block or report your messages. Syniria does not control Meta’s decisions and is not responsible for them.
  • Delivery. We do not guarantee that a campaign message will be delivered, delivered by a particular time, or read. To avoid sending a message twice, the Service does not resend a message whose delivery could not be confirmed. A campaign may pause or stop before everyone has received it, for example when Meta refuses the messages or a sending limit is reached.
  • Limits and suspension. We may set and change limits on campaign sending, including how many campaign messages a free trial or a plan can send. Section 7 governs changes that reduce what an existing paid subscription includes. We may pause, stop, or refuse a campaign or a template, or suspend your access to these features, where we reasonably believe that it breaches this section, the law, or a Meta policy, harms the people receiving it, or puts the Service or other Clients’ access to WhatsApp at risk. This is in addition to section 13.

24. Website chat

Website chat lets you place a chat widget on your websites so that visitors can write to you, and your agent, your team, or both can reply. This section applies whenever you use it, in addition to the rest of these Terms. People who write to your website chat are your end customers for these Terms, so section 3 applies to their data: you are the controller and Syniria is your processor.

  • Your websites. You may place website chat only on websites you own or are authorized to operate, and you choose in the Service which websites may show it. You are responsible for those websites. You may not place website chat on websites directed at children under 13, or under the age the law that applies to you sets, unless you meet that law’s requirements.
  • Telling your visitors. You must tell your visitors about the chat in your own privacy notice, including that a service provider handles their messages and related information on your behalf, and obtain any consent the law that applies to you requires, including for the key the chat keeps in their browser’s storage.
  • The label. The widget tells visitors who is answering: an AI assistant that your team can join, or your team alone when the AI is off. You must not hide, remove, or contradict that label, or present your agent as a person. The widget’s “Powered by Syniria” link appears on every plan.
  • Use. You must not use website chat for anything these Terms forbid, or to collect information you are not allowed to collect.
  • Channels, credits, and limits. Website chat counts as one of your plan’s channels. Your agent’s replies in website chat, including in its preview in the Service, use your message credits as on any other channel. The daily AI limit in website chat’s settings caps how many AI replies it gives each day in your business’s time zone; once it is reached, visitors can still write and their messages reach your Inbox, but your agent does not reply to them until the next day. We set, and may change, other limits on website chat, such as how many new visitors and messages it accepts in a period, and messages past a limit may be refused. Section 7 governs changes that reduce what an existing paid subscription includes.
  • Delivery. A reply sent after a visitor has left waits in the chat until they return to it in the same browser. Syniria does not guarantee that a visitor sees a reply, or that the widget works on every website or browser, for example where a website’s own security settings block it.
  • Suspension. We may limit, pause, or switch off website chat where it is being abused or puts the Service or other Clients at risk, in addition to our rights under section 13. Website chat is also hidden on your websites while your account has no active plan, and appears again when a plan starts.

25. WhatsApp Business Platform

Syniria connects to the WhatsApp Business Platform as a Meta Tech Provider. This section applies whenever you connect a WhatsApp number, in addition to the rest of these Terms.

  • Your account. Your WhatsApp Business account, phone number and payment method with Meta belong to you, and you are responsible for keeping them in good standing with Meta.
  • Meta’s fees. Meta bills its fees to your WhatsApp Business account, including for template messages and for replies beyond any free allowance Meta offers. Those fees are between you and Meta, are separate from Syniria’s fees, and are not refundable by Syniria. If your account has no working payment method, Meta may stop delivering your messages.
  • Meta’s limits and decisions. Meta sets its own limits, for example how many people you can message each day, and may restrict, limit or ban your number or account. Syniria does not control Meta’s decisions and is not responsible for them.
  • Suspension at Meta’s request. We may limit or suspend your use of WhatsApp through the Service if Meta asks us to, or where your use puts the Service’s or other Clients’ access to WhatsApp at risk, in addition to section 13.
  • Leaving. You can disconnect your number from the Service at any time.

26. Contact us

Syniria — 5830 E 2nd St, Ste 7000 #37147, Casper, WY 82609, US.
Email: info@syniria.com